Tiantai Yuanda Traffic Device Co., Ltd.

Tel.: +86-571-86413420
Fax: +86-571-86413271

Customer Service and Technical Support

Whether you’re a dealer or a final user, we will answer any of your questions about traffic safety facilities and our customer service representatives backed up by our experienced technicians will help your have a deep understanding of our company and products.

We promise a precise delivery cycle. After receiving the order confirmation, we will determine the delivery time according to product models and production conditions. Generally, the delivery cycle is 7 days.

After Sales Services

Solar traffic safety products: 1-Year warranty

Rubber products: 2-Year warranty
Water filled barricades and other consumable items: 6-Month warranty

At Yuanda, we have an excellent after-sales team which offer customers free technical supports, guidance, maintenance plan and training services. Customers can garner these services from a disc supplied.

We store a certain amount of quick-wear accessories throughout the year and conduct regular test of reserve, making sure that we can deliver the parts within 24 hours after receiving the request.

Process for Handling Product Damages:
a. Send solutions via email within 24 hours; if the problem can not be solved via email, our technicians will contact the customer via video and conduct remote trouble shooting.
b. Customer service representatives will assist customer or provide guidance to judge the fault so as to find the reasons.
c. If it is caused by incorrect operation, we will guide customers to solve the problems online.
d. If it is confirmed that some part is damaged, we will deliver the replacement part to customer as soon as possible.

OEM Service

Our traffic control products including road safety cones, plastic barricades, delineators, etc. can be made to customers’ individual specifications.